Contact us
A person reads every message. Usually the same day.
Support
Email us at support@getopenchat.com
Prefer Telegram? That reaches the same person, usually faster:
Already using the bot? Send /paysupport inside @theopenchat_bot and it reaches the same place.
Billing and invoices
Send /billing in the bot to open your billing portal — cancel, change your card, or download invoices yourself, without waiting for us.
For refunds, see the Refund & Cancellation Policy.
What to include
If it's about a payment, tell us which plan and roughly when you paid. That's enough for us to find it — no order number needed.
Open Chat — an AI assistant on Telegram, @theopenchat_bot.
Support: support@getopenchat.com · Telegram @alexshvetss
Payments are processed by Creem, our Merchant of Record. Creem appears on your bank statement and issues your invoice. We never see or store card details.